RICHES Toolkit, Phase 1: Social Performance Management Guide

Improve social performance management towards a stronger, Do No Harm approach.

Primary Audience: Management-level staff that lead strategy and program development and oversight for Women’s
Economic Empowerment (WEE) Actors. WEE Actors are entities or individuals that support the
development or expansion of women’s businesses, provide livelihood or financial services, and/or support
women (globally) in efforts to increase their access to economic opportunities, especially those living in
developing economies.

Goal: Improve social performance management towards a stronger, Do No Harm approach.
Objectives

Through the use of this guide, WEE Actor management-level staff will have:

• Identified areas of performance improvement which demonstrate intent, commitment, and
processes for mitigating the risks of potential unintended consequences of WEE programming.
• Have accessed validated survey questions that can be added to participant satisfaction, exit, or
outcomes surveys to measure and monitor whether a participant is resorting to harmful coping
mechanisms or experiencing the unintended consequences of WEE programming.
• Considered safeguarding and gender policy and code of conduct language that can be adopted or
adapted to demonstrate organizational intent to do no harm and commitment to gender equity and equality.

Access the RICHES SPM Guide in English | Español| Français

COPE Tools

This database file is aimed at helping microfinance institutions (MFIs) track and monitor their client outcome performance indicators. It is built to 1) compile clients' poverty levels using the Progress out of Poverty Index (PPI) developed by the Grameen Foundation and other user-defined data collected through a survey and 2) provide a general analysis as well as a detailed analysis of the possible correlations between indicators.

COPE Example Database

COPE Indicators Database

Access editable versions (Word, Excel, PowerPoint) of the RICHES toolkit in English | Español | Filipino | Français