Resource

Addressing Dormancy: Insights from the GFI Cashpor BC Project

It is estimated that at a country level in India, a mere 20% or less of the 100 million savings accounts opened so far are active and the rest 80% of the accounts become dormant. Dormancy is a concern as it indicates that the newly banked are not using their accounts and therefore are not effectively leveraging opportunities to climb out of poverty. This case study talks about Grameen Foundation’s experience in managing dormancy in savings accounts opened by Cashpor as a BC. Today Cashpor is serving more than 133,000 savers with dormancy rates in the range of just 20%.

Visual case study also available.