Community Agent Network for Financial Services: An Agent Manager’s Guide to Key Performance Indicators

April 2018

Grameen Foundation’ Community Agent Network (CAN) in the Philippines embodies a new approach to extending financial inclusion to people in poor, remote areas that is applicable across many countries. Combining a mostly female agent network with a digital financial services platform that connects people with banks, utility companies, government agencies, and other businesses it has enabled up to one million low-income people in the Philippines to benefit from formal financial services. This Agent Network Manager Guide is designed for providers of financial technology and agent network managers to develop Key Performance Indicators that translate strategic objectives in to operational metrics.